Broadhurst & Co

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Customer Service


  • Broadhurst & Company treats all our customers' honestly and listens and responds to their needs.
  • We always communicate clearly and fulfil our commitments.
  • We provide all our customers with our Terms of Business / initial disclosure and we adhere to its conditions, especially the ICOB rules with regard to issue of documentation within the correct timescale.
  • We aim to sort out problems quickly
  • All Partners and staff are helpful and polite
  • We provide a convenient and professional service
  • We provide clear advice
  • We work to ensure our customers receive the best service possible from their insurance providers
  • We adhere at all times to the Financial Conduct Authority principles and British Insurance Broker terms of membership
  • We work to achieve your best interests - so we will ask you about your insurance needs and search for a suitable policy
  • We will make your choices clearer by telling you the range of products we offer
  • We will explain any professional advise we give to you - clearly and honestly
  • We will secure the best deal for you by using our expertise and buying power
  • We will make sure you understand what it is, and isn't, covered by your policy
  • We will clearly state the costs of your policy - including any fees we may charge
  • We will give clear information and documents - as well as any help you need with the paperwork - to make sure the policy is in place promptly
  • We will explain our support for you in the event of a claim
  • We will explain the right to complain if you are dissatisfied with your policy and the right to cancel if you change your mind about the policy

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Broadhurst & Co Insurance Brokers are authorised and regulated by the Financial Conduct Authority
If you are unhappy with our service, we have a complaints procedure, details of which are available on request.
You may be able to refer a complaint to the Financial Ombudsman Service (FOS) if you are unhappy with how we dealt with your complaint.
The FOS website is